(The) R. M. Pawnyk Corporation

Microsoft Business Solutions Partner

Microsoft Customer Relationship Management

Increase sales success, deliver superior customer service, and make informed, agile business decisions with Microsoft CRM. Accessible from Microsoft Outlook and the Web, Microsoft CRM is easy to use, customize, and maintain, integrates with other business systems, and scales to grow along with your business.

Microsoft CRM Sales Standard

  • Account and Contact Management

  • Calendar

  • Notes and Attachments

  • Direct e-mail via Microsoft CRM Exchange Connector

  • Activity and Task Management

  • Search

  • Reports

  • Opportunity Management

  • Leads Management

  • Correspondence/Mail Merge

  • Territory Management

  • Microsoft CRM Sales for Outlook

Microsoft CRM Sales Professional

Includes all Microsoft CRM Sales Standard features plus:

  • Quotas

  • Quotes, Order and Invoices

  • Workflow

  • Product Catalog

  • Competitor Tracking

  • Sales Literature

  • Sales Process Methodology

  • Leads Routing

Microsoft CRM Customer Service Standard

  • Account and Contact Management

  • Calendar

  • Notes and Attachments

  • Direct e-mail via Microsoft CRM Exchange Connector

  • Activity and Task Management

  • Search

  • Reports

  • Case Management

  • Knowledgebase Management

  • Service Request

  • Activity and Case Queuing

Microsoft CRM Customer Service Professional

Includes all Microsoft CRM Customer Service Standard features plus:

  • Contract Management

  • E-mail management, including Auto-responses

  • Case Routing

  • Product Catalog

  • Workflow

Microsoft Customer Relationship Management is designed to meet the budget and support needs for small and medium-sized businesses. Delivery and implementation through certified Microsoft Business Solutions partners includes hands-on assistance with the setup and maintenance process, as well as 24-hour access to Microsoft Technical Support Services.

 

 

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