(The) R.M. Pawnyk Corporation Microsoft CRM

(The) R. M. Pawnyk Corporation

Microsoft Business Solutions Partner

Microsoft Customer Relationship Management

Increase sales success, deliver superior customer service, and make informed, agile business decisions with Microsoft CRM. Accessible from Microsoft Outlook and the Web, Microsoft CRM is easy to use, customize, and maintain, integrates with other business systems, and scales to grow along with your business.

Microsoft CRM Sales Standard

Account and Contact Management
Calendar
Notes and Attachments
Direct e-mail via Microsoft CRM Exchange Connector
Activity and Task Management
Search
Reports
Opportunity Management
Leads Management
Correspondence/Mail Merge
Territory Management
Microsoft CRM Sales for Outlook

Microsoft CRM Sales Professional

Includes all Microsoft CRM Sales Standard features plus:

Quotas
Quotes, Order and Invoices
Workflow
Product Catalog
Competitor Tracking
Sales Literature
Sales Process Methodology
Leads Routing

Microsoft CRM Customer Service Standard

Account and Contact Management
Calendar
Notes and Attachments
Direct e-mail via Microsoft CRM Exchange Connector
Activity and Task Management
Search
Reports
Case Management
Knowledgebase Management
Service Request
Activity and Case Queuing

Microsoft CRM Customer Service Professional

Includes all Microsoft CRM Customer Service Standard features plus:

Contract Management
E-mail management, including Auto-responses
Case Routing
Product Catalog
Workflow

Microsoft Customer Relationship Management is designed to meet the budget and support needs for small and medium-sized businesses. Delivery and implementation through certified Microsoft Business Solutions partners includes hands-on assistance with the setup and maintenance process, as well as 24-hour access to Microsoft Technical Support Services.